Support

Email us at sepnio@vitdock.com. We aim to reply within 24 hours.

What to include

• Your store's address ending in .myshopify.com.
• What you expected, and what happened instead.
• The page where you saw it, and whether it was on a phone or a computer.
• Your theme's name, if the question is about the drawer on your storefront.
• A screenshot, if you can take one.

Never send a password or your customers' details. We do not need them to help you.

Plans and billing

Plans are changed and cancelled on Shopify's own plan page, which the app links to from its dashboard.

Your data

Uninstalling Sepnio starts the deletion of your shop's data. What we store and when it is deleted is in our privacy policy.